I. Business Communications (Module 1)
Professionalism in business communications with emphasis on correct English grammar, spelling and punctuation . Proofreading skills are also developed. Business communications exercises will further hone keyboarding skills.
– English Grammar
– Spelling Rules
– Using Punctuation and Numbers
– Proofreading-Business communication exercises
II. Computer Readiness in Healthcare (Module 2)
Essential computer knowledge and skills are taught to maximize efficiency in a fast-paced industry. Proficiency in MS Word, Excel, and Outlook provides the basic backbone in managing a variety of administrative healthcare tasks that could expand to the use of other software.
Introduction to Computers; Microsoft Outlook(Module 2.a)
Computer basics are introduced. Outlook is taught for communication collaboration, contact, calendaring, note taking and task management functionality.
– Introduction/ overview to computers
– Email Management and Assigning Categories-Calendar
– The Internet-Working with Contacts
– Using Tasks and Notes-Electronic File Management and Organizing Information
– Keyboarding skills with typing speed of 50+ wpm, with optimal accuracy of 100%
Microsoft Word(Module 2.b)
Prepares students to create different types of documents using Word formatting and processing tools to create a professional and efficient office.
– Getting Started
– Manipulating text
– Formatting Content
– Working with tabs
– Formatting Documents
– Getting Ready to Print
– Using Tables
– Working with Illustrations
– Creating Mass Mailing Documents
– Sharing Documents
Microsoft Excel(Module 2.c)
Students learn the uses of this end-user computing tool much relied onto build charts, format spreadsheets, bring data together and identify trends.
– Introduction to Excel
– Constructing cell Data-Formulas, Math and Calculations
– Worksheet Formatting
– Viewing and Printing Workbooks
– Working with Charts and Graphics-Analyzing, Organizing and Sharing Workbooks
Keyboarding Module (2.d)
– Proficiency is gained by correct finger placement building up to a typing speed of 50 word per min
III. Medical Terminology with Anatomy,Physiology and Pharmacology (Module 3)
Introduction to the human anatomy and physiology learnt through descriptions, illustrations, videos, flash cards and exercises. The basic structure of a medical terminology learned by knowing the roots, combining word, prefixes and suffixes. System-associated terminologies follow with corresponding abbreviations, pathologies, clinical and diagnostic procedures. Upon completion of this course, the students would have learned to:
– Identify, spell, and pronounce the basic component parts of a medical term.
– Acquire an understanding of the structures,physiology of the body systems.
– Name, spell, define pathologic conditions, drugs, lab ordiagnostic tests, and therapeutic procedures related to the systems being studied.
– Identify and define commonly used medical abbreviations and terminologies associated with the systems and studies listed below:•
- Digestive System
- Urinary System
- Male and Female Reproductive System
- Lymphatic System
- Musculoskeletal System
- Hematology and Immunology
- Nervous System
- Sense Organs
3. Medical Office Administration Procedures (MOP Module 4)
Enable students to have a clear understanding of the necessary skills an efficient Medical Office Assistant are expected to have in various medical settings such as medical clinic, private office, specialist’s office or hospital.
Upon completion of the course the student will be able to:
– Do appointment scheduling
– Do inventory
– Filing correctly
– Office equipment functions
– Scanning, faxing , phone routing etc.
– Have a clear understanding of their role in different medical settings
– Explore growth in a healthcare environment
– Have knowledge in building a Policy and Procedures Manual
– Have excellent interpersonal and effective communication skills
– Ensure a healthy work environment and prevent work related injuries
– Learn cultural tolerance and understanding
– Deal with difficult patients
4. Clinical Competencies for MOA (Module 5)
– Relate microbiology in asepsis, sterilization, and disinfection procedures
– Take and record vital signs
– Patient preparation and assisting physician in a procedure
– Proper collection of specimens and completion of requisitions
– Complete basic diagnostic urinalysis
– Recognize medical instruments and inventory medical supplies
– Familiarity with Quality Assurance in a healthcare environment
5. Financial Administration for the Medical Office (Module 6)
– Banking procedures
– Financial management
6. Medical Law and Ethics (Module 7)
-Health Information Act(Module 7.1)
7. Medical Transcription (Module 8)
Familiarizes the students with various letters and reports dictated routinely by a medical professional in different accents. Proper formatting, sentence structure, punctuation, grammar and spelling are learnt with attention to detail.This is to develop listening and comprehension,editing and proof reading skills.Confidentiality emphasized.Taught upon completion of Medical Terminology, MOP and Clinical Competencies to reinforce medical terms and procedures, and further improve keyboarding skills.
Upon completion, the students would have learned to:
– Understand the basic concept and rules in medical transcription.
– Place utmost importance to confidentiality.
– Set up and use a transcription machine.
– Edit and proofread commonly transcribed medical reports, e.g.
- Admission and discharge summaries
- Chart notes
- Consultation letters
- Emergency room reports
- History and physical exam reports
- Laboratory,radiology and pathology reports
- Operative/Procedure reports
- Complete various reporting forms and styles using correct grammar and punctuation.
- Use terminologies relating to different specialties and procedures.
- Improve keyboarding skills-Improve listening and comprehension skills.
- Improve on editing and proof reading skills.
- Enforce attention to detail.
- Gain speed and accuracy in typing.
8 .Medical Billing and Coding (Module 9)
Guides the students to help physicians prepare claims for services that are insured under Alberta Health Insurance Plan (AHCIP)
Upon completion, the student would have learned to:
– Know what are insured and uninsured services under AHS
– Claims preparation and understanding what must be included in all claims.
– Up-dating data submitted.
– Verifying a patient’s coverage
– Understanding Alberta’s Statement of Assessment and Statement of Account
– Using Price Lists, Procedures List, Diagnostic Code, Explanatory Code.
9. Electronic Medical Record (Module 10)
10. Unit Clerk (Module 12)
Unit Clerk/Coordinator’s tasks are non-clinical, administrative,in hospital nursing units. Working under the direction of the Nurse Manager or Unit Manager, they are essential in coordinating activities in the unit, monitoring patient’s medical record, assisting in transcribing doctor’s orders and other communications. Professional and interpersonal skills are vital in assisting medical and non-medical staff, even patients and visitors.
– Orientation to the Hospitals, Medical Center, and Today’s Health Care
– Personal and Professional Skills (Communication and Interpersonal Skills, Workplace Behaviours, Management Techniques and Problem-Solving Skills)
– Patient’s Chart or Electronic Medical Record (EMR); Kardex
– Unit Clerk’s role in Processing Doctor’s Order – Electronic, Handwritten or Pre-printed
– Nursing Observation Orders, Patient Activity and Positioning
– Nursing Intervention or Treatment Orders
– Nutritional Care Orders
– Medication Orders
– Laboratory Orders
– Diagnostic Imaging Orders and Other Diagnostic Studies
– Treatment and other Miscellaneous Orders
– Admissions, Preoperative and Post-operative Procedures
– Discharge, transfer and Post-mortem Procedures Reports,
– Infection Control, Emergencies, and Special Services
11 – Practicum
After completing all required courses students will be required to spend 120 hours of training in a medical office and a long term care facility. Minimum of 80 hours will be in a medical clinic and 40 hours will be in a long-term care center. Students are expected to practice all the skills and knowledge they have learned during their program. A practicum log form will be required to be filled and signed by the student’s preceptor at the end of every work period. Student will be responsible for sending this sheet after completion to the college.
Non -Credit Courses
1. Job Search Strategies –Non-credit
Towards the end of the courses, two days are dedicated to job searching skills and understanding the labor market. Coaching in effective resume, cover letter making,
and mock interviews are done to correct, refine skills to increase employment readiness.
– Portfolios-Job search strategies
– Resume, cover letter
– Mock interview and retrospective review
– Role of the Social media
2. First Aid Level C/CPR–Non-credit
Student can get this training at any accredit training center or the college may arrange a training session for their students.