26 Weeks | 700 Total Hrs | 580 Theory Hrs | 120 Practicum Hrs

Heritage College Medical office assistant

Next Start Date

February 10, 2020

Call us today at

Earn an average of

$38,000 a year

According to career data


  • Business Communications
  • Computer Readiness in Health Care
  • Medical Terminology
  • Medical Office Procedures & Administration
  • Clinical Competencies for MOA
  • Financial Administration for the Medical Office
  • Medical Law and Ethics
  • Medical Transcription
  • Medical Billing & Coding
  • Electronic Medical Record
  • Unit Clerk
  • Job Search Strategies
Heritage College Medical office assistant


Heritage College’s Medical Office Assistant and Unit Clerk certificate program designed to empower students to enter Canada’s vital healthcare industry. Students of this program will learn to oversee and run health organizations and assist in clinical functions effectively. This course introduces the students to medical terminology, clinical and office procedures, Alberta Healthcare billing transactions, Electronic Health Records, and medical transcriptions as core medical subjects. Upon completion of this program, graduate will be prepared to aid in overseeing numerous medical office operations.

As a non-clinical administrative member of the health care team, medical office assistants and unit clerks are proficient coordinators of a hospital unit’s information inflow from all levels, including doctors, nurses, administration, patients and families. Students of this course learn to assist in carrying out a doctor’s orders, transcription, scheduling, admissions, discharge, patient transfer and other clerical duties. Students will learn prioritize tasks, adapt to changes, and develop effective communication strategies and excellent interpersonal skills. 


Medical office assistants and unit clerks are core members of a healthcare team, and certified graduates can find employment in hospitals, continuing care facilities, rehabilitation institutes, clinics and physicians’ offices, diagnostic medical imaging offices and dental offices.

Admission Requirements

Students must be 18 years of age or older, and have one of the following:

  • • an Alberta high school diploma, verified by transcript
  • • a non-Alberta equivalent
  • • a General Equivalency Diploma (G.E.D.)

Students must also clear a criminal background check, have a complete immunization record, and demonstrate basic computer knowledge.

You can find additional information about our admission requirements on our Admissions Page.

Practicum Requirements

Medical Office Assistant and Unit Clerk certificate program students complete their education with 120 hours of practicum experience at a partner institution. To participate in the practicum, students must satisfy the following prerequisites.

  • Police Reference Check (Clearance) of Criminal Record
  • Immunization to Hepatitis B

Graduation Requirements

To successfully graduate from the Medical Office Assistant and Unit Clerk certificate program, students must:

  • Achieve a minimum mark of 60% in all of the module assignments and exams
  • Have completed all practicum hours
  • Have current Police Clearance

The Medical Office Assistant and Unit Clerk certificate program at Heritage College is an approved Vocational Program licensed by Alberta Advanced Education.


Professionalism in business communications with emphasis on correct English grammar, spelling and punctuation . Proofreading skills are also developed. Business communications exercises will further hone keyboarding skills.

Essential computer knowledge and skills are taught to maximize efficiency in a fast-paced industry. Proficiency in MS Word, Excel, and Outlook provides the basic backbone in managing a variety of administrative healthcare tasks that could expand to the use of other software.

Introduction to the human anatomy and physiology learnt through descriptions, illustrations, videos, flash cards and exercises. The basic structure of a medical terminology learned by knowing the roots, combining word, prefixes and suffixes. System-associated terminologies follow with corresponding abbreviations, pathologies, clinical and diagnostic procedures. Upon completion of this course, the students would have learned to:

  • – Identify, spell, and pronounce the basic component parts of a medical term.
  • – Acquire an understanding of the structures, physiology of the body systems.
  • – Name, spell, define pathologic conditions, drugs, lab or diagnostic tests, and therapeutic procedures related to the systems being studied.
  • – Identify and define commonly used medical abbreviations and terminologies associated with the major systems of the body.

Enable students to have a clear understanding of the necessary skills an efficient Medical Office Assistant are expected to have in various medical settings such as medical clinic, private office, specialist’s office or hospital.

Upon completion of the course the student will be able to:

  • – Schedule appointments
  • – Conduct inventories
  • – File reports correctly
  • – Assess office equipment functions
  • – Scan, fax, route phones and other key office tasks
  • – Have a clear understanding of their role in different medical settings
  • – Explore growth in a healthcare environment
  • – Have knowledge in building a Policy and Procedures Manual
  • – Have excellent interpersonal and effective communication skills
  • – Ensure a healthy work environment and prevent work related injuries
  • – Learn cultural tolerance and understanding
  • – Deal with difficult patients

In this course, students will learn how to:

  • – Relate microbiology in asepsis, sterilization, and disinfection procedures
  • – Take and record vital signs
  • – Patient preparation and assisting physician in a procedure
  • – Proper collection of specimens and completion of requisitions
  • – Complete basic diagnostic urinalysis
  • – Recognize medical instruments and inventory medical supplies
  • – Familiarity with Quality Assurance in a healthcare environment

Students in this course learn core financial competencies, including banking procedures, payroll management and financial management.

This course is designed to give students an understanding of the structure of health services in Alberta, the Health Information Act, and other laws that govern healthcare practice and the area of medical law and ethics.

Familiarizes the students with various letters and reports dictated routinely by a medical professional in different accents. Proper formatting, sentence structure, punctuation, grammar and spelling are learnt with attention to detail. This is to develop listening and comprehension, editing and proof reading skills. Confidentiality emphasized. Taught upon completion of Medical Terminology, MOP and Clinical Competencies to reinforce medical terms and procedures, and further improve keyboarding skills.

Upon completion, the students would have learned to:

  • – Understand the basic concept and rules in medical transcription.
  • – Place utmost importance to confidentiality.
  • – Set up and use a transcription machine.
  • – Edit and proofread commonly transcribed medical reports.

Guides the students to help physicians prepare claims for services that are insured under Alberta Health Insurance Plan (AHCIP)

Upon completion, the student would have learned to:

  • – Know what are insured and uninsured services under AHS
  • – Claims preparation and understanding what must be included in all claims.
  • – Up-dating data submitted.
  • – Verifying a patient’s coverage
  • – Understanding Alberta’s Statement of Assessment and Statement of Account
  • – Use Price Lists, Procedures List, Diagnostic Code, Explanatory Code.

Students learn how to handle electronic medical records, complete with hands-on experience with the Med Access EMR and the Alberta Netcare system.

Unit Clerk/Coordinator’s tasks are non-clinical, administrative, in hospital nursing units. Working under the direction of the Nurse Manager or Unit Manager, they are essential in coordinating activities in the unit, monitoring patient’s medical record, assisting in transcribing doctor’s orders and other communications. Professional and interpersonal skills are vital in assisting medical and non-medical staff, even patients and visitors.

  • – Orientation to the Hospitals, Medical Center, and Today’s Health Care
  • – Personal and Professional Skills (Communication and Interpersonal Skills, Workplace Behaviours, Management Techniques and Problem-Solving Skills)
  • – Patient’s Chart or Electronic Medical Record (EMR); Kardex
  • – Unit Clerk’s role in Processing Doctor’s Order – Electronic, Handwritten or Pre-printed
  • – Abbreviations
  • – Nursing Observation Orders, Patient Activity and Positioning
  • – Nursing Intervention or Treatment Orders
  • – Nutritional Care Orders
  • – Medication Orders
  • – Laboratory Orders
  • – Diagnostic Imaging Orders and Other Diagnostic Studies
  • – Treatment and other Miscellaneous Orders
  • – Admissions, Preoperative and Post-operative Procedures
  • – Discharge, transfer and Post-mortem Procedures Reports,
  • – Infection Control, Emergencies, and Special Services

This course covers job search skills and helps students understand the labor market. It includes coaching in effective resume and cover letter writing, and mock interviews to correct and refine skills, increasing employment readiness.

Topics include

  • – Portfolios
  • – Job search strategies
  • – Resume and cover letter writing
  • – Mock interview and retrospective review
  • – The role of the social media in job searching
Heritage College Medical office assistant


MOA Application
Status *

or call us today at